> ## Documentation Index
> Fetch the complete documentation index at: https://help.semji.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Content doesn't appear (or appears partially) in Semji — what to do

> Diagnose and fix common causes of incomplete content extraction in Semji

### Content Extraction Verification

First thing to check — relaunch a page crawl

* From Page: click on **Update** and check if your content is being retrieved correctly.

<img src="https://mintcdn.com/semji/AnflM_-p8wYbNrkF/images/help-center/troubleshooting-and-support/content-doesnt-appear-or-appears-partially-in-semji-what-to-do/01-update-button.png?fit=max&auto=format&n=AnflM_-p8wYbNrkF&q=85&s=c7cec0237beb79a954080a7869403947" alt="Update button" width="295" height="76" data-path="images/help-center/troubleshooting-and-support/content-doesnt-appear-or-appears-partially-in-semji-what-to-do/01-update-button.png" />

* From the editor: **Gear icon → Sync with website**.

<img src="https://mintcdn.com/semji/AnflM_-p8wYbNrkF/images/help-center/troubleshooting-and-support/content-doesnt-appear-or-appears-partially-in-semji-what-to-do/02-sync-with-website.png?fit=max&auto=format&n=AnflM_-p8wYbNrkF&q=85&s=85db2aa9b3c3140104bd3d26f5daa25a" alt="Sync with website" width="372" height="379" data-path="images/help-center/troubleshooting-and-support/content-doesnt-appear-or-appears-partially-in-semji-what-to-do/02-sync-with-website.png" />

> ⚠️ Any change to your pages or your CMS (e.g. adding a column/block, modifying the template, CSS classes, JS components, URL), the extractor configuration may no longer work and the content may no longer appear in Semji.

### What breaks the extraction (examples)

* Template or HTML markup change
  * Renaming CSS classes or IDs
  * Adding/removing blocks, columns, sections
* Client-side rendered content (JavaScript)
  * Lazy-loading, accordions, carousels, content rendered after interaction
* Access restrictions and security
  * Pages behind login, IP allowlist, paywall, SSO
  * WAF/CDN, anti-bot, CAPTCHA, User-Agent blocking
* SEO directives and robots
  * robots.txt (Disallow), meta robots, X-Robots-Tag
* URL variations and canonicals
  * URL change without 301, canonical pointing elsewhere

### What to do if the content no longer appears

* After a template/markup change (even minor: adding a block, a column, modifying a CSS class)
  * Share the relevant URLs with [Semji support](mailto:support@semji.com). We will update the extractor configuration.

* If the content is injected via JS
  * Prefer server-side rendering of critical blocks or provide the selectors and display conditions.

* If access is restricted
  * Allow the extraction User-Agent, add an IP allowlist, or provide dedicated access.

* If robots/canonicals block
  * Adjust robots.txt, meta/X-Robots-Tag and canonicals to target the analyzed page.

* If the URL has changed
  * Set up stable 301 redirects. Avoid unwanted temporary 302 redirects.

### Information to provide to Semji support

* Affected URLs
* Precise description of the change (template, CSS, robots, redirects) and the blocks/information you no longer see appearing


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